Refunds & Returns
Refund and Return Policy
At Mugole, your satisfaction is our top priority. We strive to provide high-quality beauty products and exceptional customer service. However, we understand that circumstances may arise where you may need to request a refund or return an item. Please read our policy carefully to understand the options available to you.
Returns:
We generally do not accept returns. However, we recognize that there may be exceptional cases. If you believe that you have a legitimate reason for a return, please contact us at mugole.store@gmail.com to discuss your situation.
Refunds:
We are committed to providing a hassle-free shopping experience. In the event that you do not receive the product you ordered or it arrives damaged, we may consider a refund on a case-by-case basis. To request a refund, please follow these steps:
- For Non-Delivery: If you have not received your order within the specified timeframe, please contact us with your order details. We will investigate the issue and, if necessary, issue a refund.
- For Damaged Items: If your order arrives in a damaged condition, please provide proof of the damage, such as clear photos, and contact us immediately. We will assess the situation and, if verified, offer a refund or replacement.
How to Contact Us:
To discuss returns, refunds, or any other concerns, please contact our customer support team at mugole.store@gmail.com. We are here to assist you and address your inquiries promptly.
Important Notes:
- We reserve the right to decline refund or return requests that do not meet our specified criteria.
- Please ensure that you carefully review your order before finalising your purchase to avoid any issues.
We aim to resolve any issues to your satisfaction and handle refund and return requests with the utmost care. Your understanding of our policy is appreciated as we work to provide the best possible shopping experience at Mugole.